I have been a customer for 21 years, they even congratulate me on the longevity, yet they still treat me appallingly, they up my charges for the basic minimum services, phone, broadband and TV, to almost double what a new customer is charged, double what the competitors would charge me. Then, as if they are doing me a favour, they say ok you don't use your broadband very much we will reduce that to 50Mb, we will remove your Tivo box (which has less on it than Freeview) and we will still charge you more than the deal we give new customers and Talk Talk deals. They say you have been a customer for a long time we will reward you by sending a box to take your Tivo box back - what sort of bullying tactics are these - I am going to take my business to Talk Talk or Now broadband where I will get a better deal - don't use this bullying company they are awful.