Worst customer service experience I have ever had. These guys are terrible in dealing with customers. I had no broadband connection for a week ( I was told they are doing some work i the area where I live) and I keep getting intermittent connections. I complained and was told I won’t have to pay for the time I had no service. I have just received a full bill with no discount for the week I had no broadband. I made another complaint and was told someone would get back to me within 48 hours. I have had no response up to now and it’s been a week. Previously the internet stopped working and I arranged for an engineer. However he didn’t turn up. I am escalating my complaints to their chief executive and I suggest everyone does the same. Absolutely disgusting customer service. They don’t even deserve a single star rating. AVOID AVOID AVOID at all costs