Received an email from virgin media telling me my bill will increase in oct by £3.50. I have just rang virgin at 7.30pm and explained to them im on a fixed contract for 18 month. They told me they don't do 18 month contracts but in the terms and conditions it states they do so they have lied to me there. When I signed up to virgin media broadband the sales rep stated to me that it was a 18 month contract for vivid 350. Now they are telling me its only a 12 month contract but that's not what I signed up to. As I have a £7 loyalty bonus which I have for 18 months which runs along side the 18 month contract what the sales rep told me so there for the sales reps are lying to customers and obtaining their money though deception which is fraud. Virgin media are an utter disgrace.