Rating should start from zero star because that's what they deserve. Worst customer service in the country by far. BROADBAND speed they say keep increasing it's not true. The prices keep increasing even if you are in the contract. If you have any issues with broadband, contacting them over phone will take minimum 45 minutes and they can tell you to call back because it's too busy and it will disconnect itself. Live chat on website never give you correct answers for your problems. I have been with them since they took over from Telewest communications since they started. Never wrote review for anyone but so angry with service that I had to write one. New customers gets better treatment, service and deals froM them. I would definitely be moving to another Broadband and phone service provider and would never recommend anyone to have Virgin Media.