Called them 3 separate times to sort out my bill. Turns out none of the call handlers processed my discount. In the end I decided it was easier just to forget the discount and pay the difference! A week later after filling out a bad review I was called by a Virgin Media Relations Manager asking “why the bad review” and if he could help. I explained it all and he promised me he’d sort the discount. I even received and email telling what my new bundle would be. 2 weeks later my bill is emailed to me and there was no discount applied! I give up.....useless company. If I could go elsewhere I would but don’t think Sky is much better.