Let's first go back 12 months, I was coming to the end of my contract, I had 3 weeks remaining before it ended and was going to leave VIRGIN MEDIA unless I got a decent new contract offer. My package had been around £68.00 a month and it consisted of 200mbs fibre, TV-sports-phone it was a great deal at the time, but they had said to keep that deal for another 12 month would be £100.00, so I declined the offer and asked them to terminate the contract at the end date. SO HERE COMES THE "ACCIDENTAL DISCONNECTION" (FIRST TIME) The next day, I went to log on to the internet only to find that it was not working, I spent a good 30 minutes testing everything, on my side. All the green lights were on the router, checked my computer was working correctly, and of course the "unplug everything, wait 10 seconds, then plug everything back in".....still Nothing, still no internet. So I decide to ring VIRGIN MEDIA to see if there was a fault, and low and behold the landline was dead too. At this point I began to realize that they had cut me off straight after the phone call, not when my contract ended.Which was agreed in the phone conversation. I eventually got though to VIRGIN MEDIA, and they confirmed they had cut off my services and claimed it was a mistake, and put me through to the "disconnections" department, which is in real life the,DON'T LEAVE, WE WILL GIVE YOU DISCOUNT TO SAY.. Department, after being brow-beaten I agreed to say, with the same package including everything I had before but now it would cost me £75.00 a month not £68.00 a month. Now, lets fast-forward 12 months, my contract is ending, I got charged last month £83.00 for the £75.00 a month contract (no added costs by me for phone calls) so I contacted VIRGIN MEDIA complaints 3 times via email.. No response, then I phoned to be told "one of your discounts ended||".which Is inappeasable as it was a contract for £75 for 12 months, per month. At this point I informed them NOT to roll over the contract, as he would jump to £110 a month, the person on the phone from Virgin Media apologies for the billing issue and said the contract would end on the end date as asked.(3 weeks from now) NOW GUESS WHAT...THE SAME THING AGAIN, THEY HAVE CUT OFF MY SERVICES STRAIGHT AWAY. DOING THIS INVOICE COULD BE A MISTAKE DOING THIS TWICE IS A CLEAR TACTIC TO GET YOU TO RING UP & BE TALKED INTO RENEWING YOUR CONTRACT BY THE WELL TRAINED "Disconnection TEAM|" I have had nothing but good experience using Virgin Media products... Fiber-TV-phone, but this underhand tactic to disrupt your contracted services, so they can attempt to stop you leaving has left me with no option but to leave. So, as I said, I rang up VIRGIN MEDIA, was told "oh I don't know why your TV & INTERNET has been disconnected, we are so sorry" then passed on to someone else that then went on to say that they would try to reconnect the services,,,but,,,, whilst you are on the line .....at That point I know the sales patter was about to start, and stopped him in his tracks."I just want reconnecting until end of contract" OK, your supply will be on within 72 hours//////////// 72 HOURS--- 3 DAYS TO GET RECONNECTED!!!!!!!!!!!!! SO here are my issues OVER CHARGED £83 NOT £75 FOR A Existing CONTRACT 3 EMAILS SENT VIA THE COMPLAINTS FORM ON THE WEBSITE, (NO RESPONSE) EMAIL SENT TO VIRGIN MEDIA VIA THEIR 3RD PARTY COMPLAINTS SYSTEM (NO RESPONSE) SUPPLY FOR TV AND INTERNET CUT OFF WITH NO WARNING (3 WEEKS BEFORE CONTRACT ENDS) RANG UP TO SEE WHAT AND WHY THIS HAD HAPPENED (TOLD TO RING BACK AFTER 8AM) RANG BACK AND TOLD IT WILL TAKE UP TO 72 HOURS TO RECONNECT.... & GIVEN NO REASON WHY BY WHO OR ADEQUATE REASON AS TO WHY DISCONNECTED OF MY SERVICES.... ------------------------------------------------------------------------------------------------------------------- NOT HAPPY WAITING 72 HOURS, SO RANG BACK.... Customer support operator name : MANVI I ASKED Q1...WHY WAS MY TV INTERNET DISCONNECTED? YOUR ANSWER IS...."SOME OTHER REASON," Q2...Who DISCONNECTED IT?... answer...."YOUR ABLY TO ANSWER THAT" Q3...AM I GOING TO BE CHARGED FORE MY PACKAGE WHEN I AM NOT RECEIVING MY SERVICES? ANSWER... "ACCOUNT BEEN DISCONNECTED" MANVI decided she did not want to bother attempting to help, she put me on hold and passed me to another Customer support member this time it was Emma so I asked EMMA the same questions Q1.WHY WAS MY TV INTERNET DISCONNECTED? I WILL HAVE A LOOK OVER YOUR INFO TO FIND OUT WHY...(PUT ON HOLD) THEN TOLD THAT IT HAD BEEN AUTHORIZED TO BE DISCONNECTED BY A "Joshua" AFTER MY PHONE CALL REGARDING DISCONNECTION AT END OF CONTRACT. Q2... Who DISCONNECTED IT? Joshua Q3 WHAT'S HAPPENING ABOUT THE OVER CHARGE?...AM I GOING TO BE CHARGED For MY PACKAGE WHEN I AM NOT RECEIVING MY SERVICES? Joshua EMPLOYEE NUMBER JOSH SAID.....Customer, WAS TOLD DISCONNECTION WOULD BE DONE , AND CLAIMS HE EXPLAINED RETURN OF VIRGIN MEDIA GOODS .. WHICH WAS A TOTAL LIE BEFORE ENDING THE PHONE CALL I ASKED FOR A REQUESTED A DATA ACCESS REQUEST..FOR INFO HELD ON MYSELF IN Regards TO THIS SITUATION WHICH IS MY Righto DO SO UNDER THE DATA PROTECTION ACT. WHAT'S HAPPENING ABOUT THE OVER CHARGE? SO, LETS LOOK AT THE DESCRIPTION THIS HAS CAUSED ME.. TIME WASTED TESTING MY Equipment TO SEE WHY MY TV AND INTERNET HAD STOPPED WORKING TIME WASTED CONTACTING VIRGIN MEDIA LIVE FOOTBALL (3 GAMES SUNDAY / 1 GAME MONDAY)SKY SPORTS & BTSPORT ACCESS TO MY NETFLIX ACCOUNT(A SERVICE I PAY FOR) ACCESS TO MY AMAZON PRIME VIDEO ACCOUNT(A SERVICE I PAY FOR) UNABLE TO WATCH ANY TV Shows CHANNELS(A SERVICE I PAY FOR) UNABLE TO WATCH MY RECORDED PROGRAMS(A SERVICE I PAY FOR) UNABLE TO ACCESS PS4 GAMES AS THEY REQUIRE A INTERNET CONNECTION (RED DEAD 2) AND AS I AM DISABLED, MY INTERNET IS NEEDS TO ORDER MY GROCERY, WHICH LUCKILY I DID ON FRIDAY, BEFORE VIRGIN MEDIA CUT OFF MY INTERNET AND TV. ------------------------------------------------------------------------------------------------------------ Over my time with Virgin Media I have spent well over £1000 on your services, always held Virgin Media services as one of, if not the best service provides. But after the no response to billing issues using your complaints form, the cutting off of services and the lack of clarity or interest in resolving this issue/issues I am left with no option but to consider this grounds for breach of contract, gross misconduct and flat out lies by Josephus makes the thought of using Virgin Media a impossibility, as the stress involved is not something I need or want, and do not expect from a company that lives and dies on Customer satisfaction.