Only been with them 2 weeks already spent circa 8 hrs on the phone trying to resolve problems. untrained technicians, terrible customer service, misleading and contradictory advice, outright falsehodds, ridiculous waiting times on the phone and agents hanging up on simple issues they find hard to resolve. Be prepared to be passed around departments with nothing actually getting resolved. Be prepared to be the one to suggest solutions. be prepared to have virgin agents hang up on you. be prepared to spend minimum of 40 minutes on hold waiting before getting through to anyone. Record all conversations from the sign up point. Record any and all agreements. Finally the internet commitments are only related to direct ethernet connections not wifi. The guaranteed speed they speak of has a caveat that isn't mentioned anywhere so be prepared for subpar connections. OR maybe just DONT sign up with Virgin