Promising promises at the beginning when you sign a contract. Then everything goes wrong. Since the first week of my 12 months contract, I had an issue with the broadband. I was making written complains and had to call them for the first 2 months. The broadband was unstable, cutting me off the internet constantly. Some evenings, when you come back after work back home, you could not use the internet as there was an issue with the signal (Virgin has admitted it). And that lasts for weeks. I never received compensation for that ether can't use internet for days but they charged me for the full amount even thou I ask for the partial refund). After few first months of beeing with Virgin and having an issue with the signal, they don't even bother to send the engineer to check my connection, to check the router or whatsover to solve this. After 2 months of everyday complains by me, they send me an email explaining that there is nothing wrong with the internet and that I have a right to seek an advice by the independent company. So I decided to just wait for the end of my 12 months contract and look for another broadband provider. The instructions on how to end the contract are not clear on the Virgin website. It says that if you have a 12 months contract, you don't need to do anything, just give them a call at the end of your contract. But when I called them, they say that I need to give them 30 days' notice. Which wasn't advertised. They suggest me to read the fine print. More issues raises with my last bill. When I gave them a 30 days notice, I received the bill for the full month (because I was late with my notice, the amount should be for 21 days, not for 31 days of that month). So I called them again. I've spoken with the customer service, and the agent agrees with me and she promised to me that the final amount will be recalculated and sent to me. Which I never received. Just before the disconnection of the services, I have received the same bill again (of £44.50) plus the bill stated that my next bill is on the way for the amount of £96. Now that is ridiculous. I called them again... the agent this time ensures me that this is a mistake and that they will correct the bill and will send me the next day. The very next day I have received a bill for £96 instead of £30 (because £44.50 was for a full month from 1st till 31st. I used services from 1st till 21st, the amount should be ~£30. That what agent agrees and ensure me). So instead of £30 once again I received the bill for the amount of £96. THAT IS TRIPLED! And that is after the correction?! I am still fighting for my rights at the moment! My suggestion - avoid Virgin media by any means, there are better broadband providers than this. The customer service is pathetic. The broadband is pathetic as well. Been using many different providers and Virgin is one of the worst ever!! If you in a similar situation - don't be afraid to fight for your rights! You can ask for professional help at resolver.co.uk Do not trust empty promises before you sign a contract. You will be hooked and will never receive a services that you were hoping for, the customer service is careless. Always trying to overcharge you by any means. Do you know that last year Virgin media raised £2.8 million just for overcharging their customers? Think about it! AVOID BY ANY MEANS - you have been warned.