I would give them zero stars if I could! I was with Virgin media as a mobile customer for less than 24 hours. They have still managed to scam me out of a £45 ‘contract buy our fee’ despite cancelling within the 14 day cooling off period. I have called them twice to get my money back and have been told a refund has been processed, this was 2 weeks ago and I’m still waiting. I can’t believe that a company as large as Virgin media can get away with treating people the way that they do. They take money from your bank that is completely unauthorised and their call centre staff are so rude it’s unbelievable. If, after reading my review you are still thinking of going with Virgin media because they have offered you a ‘good deal’ my advice would be - if it’s too good to be true, it usually is! Don’t be bought in by cheap prices, they will scam you in any way that they can and you will struggle to get your money back - even if you are genuinely owed it! AVOID AVOID AVOID