Terrible customer service. Wait for hours on hold only to be passed from department to department, none of which can resolve the issues. Promise after promise to resolve matters, and then they hang up on you before resolving the issue. This could be forgiven if it was a 'one off', but after three separate occasions it is very clearly Virgin Media policy to ignore customer complaints. When it works (down yet again) the Broadband speed appears ok, up until around 3pm after which it is average at best - super fast it is not! Black Friday deals....going back to SKY. Do not use Virgin Media! All talk and no delivery. Rubbish! And customer service is worse than rubbish - it is disgraceful.