VIRGIN MEDIA ARE CRIMINALS.. THE DEVIL IN DISGUISE! Should be ZERO stars... They are the most disgusting, depressing and difficult company to deal with and that I have ever ever come across in my life. They are little more than a 'cartel' acting with impunity who rely on the fact customers (like me and YOU are like addicts who) are forced and given little choice but to use them, and keep using them for their broadband fix! They have monopolised the household Internet industry for years, far too many years. The are extremely adept at marketing and will even offer here today gone tomorrow promo offers and use famous celebrities to sucker people to signing up to what they think is a great n friendly company offering a great service at a great price. And that's a big lie!! Price hikes, no recompense for failed delivery of services, only a complicated, arduous, poorly handled telephone option as a supposedly easy means to contact them... And this with a multimillion/billion £s technology company? Imagine YOU as a customer who might be elderly, disabled, on low income or ill or simply not able to face hours stuck on the phone not even being able to send a simple email to Virgin Media or use any of the available easy to use phone Apps to resolve an issue or cancel your service? Really, imagine that in the 21st century... All the niceness vanishes as soon as they have you tied into a contract (a contract with all the small print hidden in tiny print or some leaflet that is so cleverly worded that not even a lawyer would easily comprehend it). They are corrupt and a law unto themselves, and they make a operational point of putting hurdle after hurdle after hurdle infront of customers who may wish to leave or challenge them on any customer service issue. Hope is 'the customer' will tire and give up or better still, not even try to contact them by the only means possible, which is 'calling' and navigating through poor number directs around the world and even then long waiting times and STILL then having to explain things over and over again to some lesser paid 3rd World outsourced agent with a foreign difficult to understand accent called David or Susan who will THEN after asking many questions to confirm a customers identity will either redirect the call, or promise things that don't materialise or simply lie or suddenly cut the call forcing one to begin the process all over again. All this to frustrate, exhaust, demoralise, waste time and near destroy the customer. We, that means people like YOU too have been forced to become addicts to technology and to those businesses that only care about profit profit profit and so will do anything to retain customers, yes even by clever legal robbery means. I am so so so glad and relieved to have finally been brave enough to say NO. And terminate my contract with this Devil. Never again will I go near Virgin Media or allow anyone, or any glossy company to convince me I cannot live without them and their contracts that give all power and control to them over their customers...