Customer services department is full of Psycho's, even on chat (when they know everything is recorded they are nasty at their best). When you broadband contract is ending and you are about to pay more they will try their best to up sell you. The first thing you should say to them is my broadband contract is ending and I would like to terminate the service when it ends.... At this point only they will try to give you a better price and package. I did a mistake, my broadband contract was about to end and I wanted to sign up for another year, the person on chat was just not willing to extend me to another year unless I upgrade my package to double the speed! At this point I was annoyed, signed up for another provider and called them to terminate my services, to my surprise they were very polite initially, is there anything we can do about price? I said no I already discussed this, sorry please close my account. Now they know that I'm sure to leave, their nasty side kicks in.... Sir you need to give us one month notice if you wan't to leave, I said I only signed up for 12 months minimum and after that can leave any time, they cannot do that. Unfortunately they are in business of providing very high speed broadband, which I don't need.... I stream on TV, computer at same time, while 3 mobile devices are connected and no issues with a 36MB broadband connection.... I'm done with VM once and for all, having used them for 5+ years.....