Won't cancel contract. Sent previous account to debt collector after refusing to cancel contract as well. They offered me to go from every channel, sports, movies and kids to no TV and pay as go calls to save £2.50 a month. Company takes pi*s on everything. Lucky if you can speak to a English person but all they do is virgin is fastest and best broadband and early termination fees for mis-selling you things. They don't give a fu*k about customers. Only nice to sign you up. Believe every 1 star rating on all rating sites. I have had problems with all 3 broadband and 2 mobiles I had in the past. Never think maybe they will be better this time, in fact I think virgin are getting worse