Sadly the minimum rating is 1 star; otherwise I'll definitely give a "0" star. Unstable wifi seems like a daily event. It is virtually impossible to quit the contract upon the ending of the contract. Don't use your mobile to stop the Virgin Media or you'll waste your airtime on unwanted telephone music one hour, two hour... Call them using their landline customer service "150", choose any other options like "to move", "to check the bill", don't press the "to leave" option. Nobody will monitor and answer the "quit" option. When telling them you no longer want the service, do ask for the "transaction number" or "job number" or the name of the staff or to record your conversation. The Virgin Media staff will do nothing and, your contract remain continue. Nothing happened. You have to repeat the whole story again and again, but still useless. Stop the Direct Debit immediately or they'll keep charging you money. But they'll still give you a 7 pound penalty charges on top of the monthly payment. It takes months, or another contract's time or more to get rid of the Virgin Media. Yes, to get rid of. Wish you all the best to get rid of the Virgin Media.