Absolutely shocking customer service all we wanted to do was cancel our account and send the box back as we found out they do not service in our area, we was on the phone for 2 HOURS being passed through to every singe department we even got hung up on twice! All we wanted to do was cancel our account and they can’t even do that it’s a simple thing! I will never ever recommend virgin to anyone the worst customer service I have ever received. Don’t know how they are still operating, I also put in a complaint and shock I have heard nothing back absolutely disgraceful