Avoid at all costs!! So, my partner moved in with me to my home address. We both had virgin media internet at our separate addresses. Spoke with the Virgin team who stated that as I had finished my fixed term with them, could cancel my policy at no cost and they could change my partners account to my address as she still had 6 months left on her contract at £31. They even stated I would not have to do anything to do the boxes and there would be no loss of service in between changing the accounts. Sounds great! Well it was all to good to be true. Firstly there was a loss in service, so after ringing customer service and being on hold for over an hour was told it would take 3 days to disconnect my account and a further 3 days to switch over my partners account. Was a bit annoyed as I had directly asked the virgin staff this, and they said there would b no loss of service. So here we are in lock down with no tv or internet to entertain the kids for 6 days. No real big deal to be fair, but at least if we new it was coming we could of made some preparations to keep the kids entertained. But it gets worst, the next day in the post comes a letter from virgin, who instead of moving my partners account to my address, which had 6 months remaining at £31, Virgin out of the goodness of there hearts have signed us for a new 12 month contract at £49.99 a month, for the exact same package. So again spoke with customer service, and to be fair to the advisor I got he was really well mannered about the mix up, but said he could not do anything as he works with retentions, and that he would get someone to call me back. I am still awaiting this call back. At this stage I am just fed up with the full thing an plan on changing to a provider who does not lie and mislead there customers.