if i could give 0 stars I would. I moved into my first flat in January 2020. I decided to choose Virgin as my WIFI and Broadbrand supplier... Oh what a mistake. I chose Virgin as they had an offer on of a £75 voucher. This would have come in very handy for things for my flat. 4 months later, I have not received this. The customer service is absolutely shocking. I've waited over an hour in the call queues, to be put on hold and hung up on. All for one simple request. I then turned to the live chat, which is like trying to engage in a conversation with a potato. I've made a complaint, been told it would be resolved within 72 hours. 6 weeks later, I've heard nothing. I have been waiting in the virtual online chat queue now for over an hour. I highly recommend that nobody chooses Virgin as their supplier.