Never been made to feel so powerless and invaluable by a company. Getting through to customer service is next to impossible and staff don't give a toss about your problems as a customer, it's clear they are just trained to try to take more money. I was overcharged on my direct debit for MONTHS and after called tens of times, I finally got through to a manager who, instead of apologising for the mix up, carelessly said "no one is perfect, everyone makes mistakes". Now we've been trying to change our contract and I had my partner speak to them instead as I know they are terrible on the phone and he is in telesales.... they HUNG UP ON HIM when he was threatening to leave due to negligent behaviours and service offerings. If you're thinking of going with this company... DON'T.