Appalling customer service. I’m a current customer and have had ongoing issues for many months with internet speed. Spent hours on the phone trying to sort this out. I was mislead and went into a new contract with them. Constantly given incorrect information and false promises and wrong charges. The complaints team aren’t currently working however the sales team are! How can a large business like this can operate without managerial support amazes me . I was told ‘don’t you know we are in a pandemic ‘by one call handler . My reply was I’m a nurse working in that pandemic so yes I do!! Issues were well before that and they shouldn’t give incorrect advice . Other teams are working from home so why aren’t the complaints team? You are told a manager will call back and they never do . You can’t even speak to a supervisor . Shocking service