They 'upgraded' me to a new hub over a month ago. Since then my connection has been dropping out at least three times a day when working from home just two rooms away from my hub. They've said I need a booster which they'll happily charge me £3 a month for. I don't understand how they can be get away with providing me with a worse service and get to charge me for bringing it back up to scratch... Having lodged a complaint over a week ago, I chased on the progress of the complaint (my sixth phonecall to them this month) and they redirected me to a freelance engineer who was unable to help update me on the complaint and suggested I call back again. I am just aghast at how incompetent they can be, and get away with it.