Wish I could give no stars but it's not possible. Virgin Media is the rudest, most useless internet company. I've had troubles since day one and no one wanted to sort it out. After complaining since the beginning on not having internet and the strength they promised people just been rude. They customer service is useless and the people are bored of you while you trying to sort anything. The Wifi keeps turning on and off and even when I was home my mobile net turned on instead and it was an every day issue. I couldn't do video/internet calls on Wifi, neither simply watch Netflix on my tv and computer most of the times. I couldn't watch videos cause it was so slow if i wanted to watch it I had to turn my mobile net on. THAT BAD. I wish I've never made a contract with them because it's rubbish. We had V.M. internet before and was having troubles but it was the only option at the time and I was hoping it would be different. I do not recommend it and I hope everyone will stay away from this company.