Broadband service is pretty good, but customer service is terrible. Called them to remove TV from my package. Waited 10mins to get to an operator, was asked to wait 20mins before he came back on the line and asked "if we reduced cost would you keep it?" I said "no". Was then put back on hold for a further 20 mins. I was then transferred to another operator and had to start the process again. This then took 20mins more when I was offered a minimal discount on current fees but needed to commit to an 18month contract. I then suggested I would leave Virgin and the operator talked to her supervisor and made a slightly improved offer. Whole thing took over an hour. I am really disappointed with this level of customer service. Come on Virgin, you are better than this!!!