Shockingly Bad I've never had issues with Virgin Media until now. My monthly cost are about to rise as I'm at the end of agreement. I called and gave the usual I'm leaving if I don't get a better deal. I was offered a Broadband only deal 200mb which I accepted and arranged to take place on the 6th August. About an hour 2 hours after upgrading I receive a call from someone from Virgin Media explaining I was put on the wrong deal and that he can offer me better. I told him I was happy with my deal and stated I was not interested. This same advisor then called my wifes phone 20 mins or so after speaking to me and explain he would arrange a change in the deal and that she or I didn't have to do anything. My wife unaware as to what he was on about other than he was from Virgin media. I then receive an email with a new deal that I had not agreed to and this was processing on the 8th August. I call Virgin Media and explain I want my original deal and ask for that to be re-instated which the advisor agreed to. I then get an email showing my original agreement was back on 200mb but I am being charged more per month than the original agreement and the upgrade is not taking place again till a later date than originally agreed. So again back on the phone and then this is where things just go out of control. I'm place on hold by a rather rude individual for 30-40mins I then have to hang up and call them again and this time I'm at the end of my tether and tell them to disconnect me. The disconnection is set for the 12th August so again I have to call as this is not fair I agreed an package for the 6th they Virgin Media took it upon themeselves to break that agreement fraudulently as I did not agree. I cannot tell you how many phone calls I have made but trust me there have been many and at least 4 of those occasion they have cut me off and not called me back. I have not been untowards, I have not swore or been rude I just want what I orginally agreed to and have email confirmation too. I have complained and they called me today to further this complaint I said hello they explained who they where and why they were calling and then hung up. Seriously people Virgin Media have took a shockingly bad nose dive their customer service is really really bad. I even had one advisor swear under his breath because I ask to speak with a manager politely. Richard Branson wants to claw back his pennies and putting up my monthly cost and delaying tactics on upgrades is a plan of action.