Trading standards should sort out virgin media. I have used this company in three cities it’s the worst ISP in Britain promises lies and poor service. Overcharging every bad thing you can think of, they are unreal almost a comedy. If you read the terms and conditions of the contract nothing matches the statements made by sales and support is a complete joke. Try any other provider I went to Sky and it has been a dream compared with virgin media. Have given virgin three chances it’s never again, if they were free I would pay elsewhere. Obnoxious from start to finish only when they have pushed you too far do you get someone who cares but can’t actually do anything as it’s out of their hands. NEVER AGAIN IN MY LIFETIME NEVER