Virgin but be one of the worse companies especially for customer service I have ever seen. I would never recommend anyone to get anything from Virgin in fact I’d run the other way and even pay more just not to use them! I was meant to be a new customers with my broadband being installed today but the engineer turned up with attitude from the start especially once he found out the broadband wasn’t being setup in the room outside he was. He proceeded to enter my house with no mask on even though by law he is required to wear one like all of your engineers. He was extremely rude and saying he was wasting his time and looking at his watch. He rufused to even go up to see where the cable needed to go into as the hole was already there. He refused to give his name or show his ID which is required of a field engineer. He was ignoring questions and not replying back before walking off to his phone and leaving with doing no work and almost trapping my arm in his door while closing it. He reported “me” for being rude to his area manager who refused to send an engineer to do the job he was incapable of doing even though there are numerous witnesses and some of it’s recorded on a phone. So on top of the engineers rudeness, complete ignorance for H&S and incompetence he is always a liar! The support teams on the phone were just as helpful (NOT) being bounced around over and over and once finally getting through to compliance they take my postcode wrong and transfer me to sales without reconfirming it! Engineer & company have been reported to health services and will be reported to Enfield council on Monday. Utterly shocking which has now left me unable to work with no broadband which leaves me out of pocket!