I've had an incredibly bad start with Virgin. I called weeks in advance to set up the wifi in my new place to avoid being here working from home without wifi. I received a weirdly garbled text from Virgin late on a Saturday night that my Monday installation was being moved back nearly three additional weeks later. I got repeat messages -- one a day after the original installation date and then the same message two days after -- telling me that the external work had been completed. However, when I called to try to move my installation date earlier, they could only move it 1.5 days earlier. The customer service agent sounded like a robot just repeating, "I'm sorry but we have no availabilities sooner" even when that wasn't a response to what I was actually saying (I heard them the first time). It feels very clear to me that they don't care that it takes them SIX weeks to set up wifi, which is an utterly absurd amount of time. If there are not enough availabilities for engineers to set up wifi for customers within six weeks, they clearly need to hire more engineers because right now they are providing appalling customer service. account # - 113295401 area reference for london - 15