I have reviewed this with a one because you have to score something to leave a review. I have been a very happy customer for years up until April this year when I decided to downgrade my package to Wi-Fi only as I had lost interest in 200 channels of repeats and rubbish and the sport was none existent. Three days after agreeing a new contract I received a call from a Virgin Rep making me all sorts of offers and agreeing a new price to include sport. Three days after this the sport and some other channels were removed and when I queried it I was basically accused of lying about my conversation and if I expected to have what I claimed I was told it would cost another £45pm. Not happy I told the customer services that I might have been better cancelling at the outset at which stage the guy hung up on me and cancelled even though I had not actually asked for that. I spent quite a bit of time rectifying this as the WI-Fi and weekend call package is a decent deal and the Wi Fi is brilliant. Now this months bill appears with call charges at weekend and Virgin now claim that all though calls at weekends are free,if you exceed a 60 minute call time you have to pay 17 pence a minute excess charge above this. I can find no information on this hidden charge in their literature or advertising. Personally I have had enough of Virgin, I have been misinformed, blatantly lied too and overcharged as well as treated as unworthy by a company that hides behind Co-Vid 19 as an excuse to ignore you.