When there’s a fault they can’t help. My WiFi went down On 18th August, rang Virginmedia 3 times that day and an automated message confirmed there was a fault in my postcode area and engineers are aware but the issue is complexed. Rang them the following day another automated message states problem should be resolved by 12pm. Rang them in the evening, same automated message reiterating complex issue. After waiting approx 50mins got through a human being call handler who confirmed the problem which may not be resolved until 24th August. As a customer this is totally unacceptable, emailed top brass at Virginmedia as yet no reply. If I could I would award these incompetent clowns zero stars. Now considering go over to Sky Broadband