Terrible Customer Care!! Called on July 16th and agreed a new package instead of leaving. Received a mobile sim as part of and cancelled my contract elsewhere and ported number over. Didnt receive my new hub so called again to double check - yeah all fine should arrive soon. Still no hub so called again - Sorry Mr Gavin we cant give you the deal we agreed! Not only that but they put my normal bill up from £53.99 up to £89.39 with a new activation fee and package change admin fee! Asked for a call from complaints multiple times - apparently they sent me a letter 17 days ago that never arrive and nobody has even bothered to call me. I've called them at least 8 times to chase the situation and nobody seems to care. I was promised a call yesterday within 2 hours - its now been almost 24hrs and no phone call. Best part is... i know someone on the exact package they say they cant give me. I've been a loyal customer and referrer but this has ruined the brand for me. What a nightmare, i think i would get better customer service from Sky, NowTV, BT etc... Virgin you should be ashamed. DIRECT DEBIT CANCELLED! If you cant even bother calling your customers who are unhappy, lets see how quickly you call for your payment!