Very poor customer service. 2 times left me hanging online with slow responses. To addition to that very incompetent. ( i had a chat Kishore and Deepika). When asked if they can honour my loyalty and offer a good deal for a same price (instead of going up as usually virgin likes) they try to charge me from 32 to 64 pound package. Very slow response (sorry lock down finished). And at the end when i was fed up and asked to cancel, and then without saying anything else they just put me on hold for hours. After 3 hours waiting and trying explain issue to them online, I called service and had my solution.