Avoid at all costs I saw a Virgin fibre broadband deal in August 2020 which I thought I would switch to from my current Sky. I then signed up for Virgin. I was given an installation date of 30th August, and was told that some external work would be done. I told Sky about the move, so my broadband ended with them on the 30th. However, on the 26th August I got a text from Virgin saying that they can't now install my broadband as external work has not been carried out. So with just 4 days left, I had to scramble to get Sky to keep my broadband up and til the 18th Septmeber, the new installation date. I received no apology from Virgin. On the 17th of September at 9pm, I got a text saying the Virgin Media engineer would not be coming down tomorrow as further work would be required. The installation would now take place on the 9th of October. As my Sky was being cancelled the next day, it was too short notice for them to prolong my internet. So now I have no internet access at all. As I work from home and use Zoom nearly every day, this is a massive inconvenience. To make things worse, due to Covid-19 lockdown restrictions in my area, I cannot travel to a family members house to use their internet. I have received no apology from Virgin, so I have cancelled them. Currently I am waiting for Plusnet to install my new broadband.amm