Absolutely awful. I've been having broadband and phone issues for quite some time, admittedly its intermittent. It might be fine for a month, then down for a week, then working again for a week, then down for a day. Phoned VirginMedia customer support numerous times, I've had a new router, been told its a area outage although nothing appears on the website. Eventually they sent an engineer who took about 10 minutes to discover there is a problem with the line running from the cabinet in the street to the house and it needs to be replaced, an engineer was booked and I didn't mind having to wait the 3 weeks. Day of the appointment arrives, no-one turns up. Service starts working again and I assume everything is fine. Then I get a text message confirming an engineer booking, I call Virgin to check whats going on and apparently someone did come but didn't want to bother me, the person they told to make sure I was in and asked to confirm if I had any COVID-19 sysmptoms, as they were only working outside. Anyway turns out they couldn't replace the cable so another team were sent, I don't know if this lot turned up but no-one let me know if they were here. They also couldn't replace the cable so a third team were sent, this one definitely did arrive because they knocked on the door and spoke to us. They replaced the cable and I was then getting full speed internet again... only they broke the phone service. Once again I had to call VirginMedia who didn't answer the phone, so I booked an engineer online, they came out and couldn't fix the issue, instead they had to send another engineer to port my phone over so, after about 10 days with no phone, it is now connected to my SuperHub3 (which is not super at all, it may be the worst router I have ever used... and I've been a customer since the NTL days so I've had plenty of useless VirginMedia kit). In between all of this I have phoned and made complaints, they don't really care. First I asked for the automatic compensation, but apparently because the service was intermittent, you see sometimes my 362Mb service managed to achieve a 0.1Mb upload speed, so it wasn't completely broken. OK well what about the phone line that they broke, apparently the computer says NO, its an automatic thing and Ofcom a actually makes the decision, not VirginMedia and Ofcom says that them breaking it doesn't qualify as actually being broken. Absolute Rubbish! I'm not concerned with compensation, all I want is not to have to pay for a service that wasn't getting, I don't think that's unreasonable, but they won't offer me more that £20 after the 3 months of terrible service, lots of engineer visits and taking £150 in bills. They also won't let me out of my contract, I'd rather go and get 67Mb broadband from a company that don't lie than continue to let this bunch profit from me. Anyway don't use VirginMedia!