The worst experience I ever had in my life both with CX and with the company itself. If you have any other option at all, do yourself a favor and RUN from this company. Personally they were my only option for broadband but after almost 2 weeks of hassle, no service provided (not even installed), endless waits on the phone and 2 useless visits to physical stores, I opted for a mobile broadband, and in 30 seconds I had internet. After calling multiple times requesting to cancel anything in my name (before the 14 days period) as I wanted to exercise my right to recess, they didn't send me any confirmation at all via email (as expressly requested). And now they sent me an email that they want to charge me via direct debit, for a service I never had and that wasn't even ever installed. Nothing less than a criminal conduct.