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Emma
If could give B&M zero star I would. I want to share my daughter's story because she was humiliated by B&Ms security guard and she was extremely disturbed by this incident. My adult daughter of Indian origin, went to B&M in South Ruislip. She was buying tomato canned supes from Heinz and was putting it in the B&Ms shopping basket. All of a sudden an security guard who is of British African origin appeared. He then very odely decided to stand infront of the soup aile and purpously blocked my daughter from getting soup canns from the soup aile. It seemed like he was assuming my daughter was a thief hence was purposely trying to stop her from getting the tinn soups. My daughter was confused and didn't know how to react, as she was a regular customer at B&M and could not understand the security guard's odd behaviour. Besides just think logically how is it possible for anyone to run away with havey cans of soup? If someone was to steal anything why would they steel cheap 50 p soup canns, that security guards behaviour did not make any sense. Besides once you enter B&M in South Ruislip, you can't exit the store form the door you enter. If you need to leave then, you need to go around and through the payment counter. Hence that security guards behaviour was completely disgusting and it didn't make any sense. He kept on following her around the shop and even when she was paying even after that, he followed her as if she was a thief. He continued to follow her. We don't understand what kind of sick behaviour is that? My daughter decided to never ever use B&M store again because of her extremely unpleasant and humiliation experience. It's unacceptable that you guys keep security guards in your shop who treats honest and good costumers like thieves. You guys should be ashamed of yourselves.
3 years ago
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B&M Stores has a 2.7 average rating from 329 reviews

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