Recently was having difficulty in finder a bench i had seen online. I made many phone calls without tracking one down. I went to B&M Clevedon and could not see any, I asked a young lady who took time to look and found 2 in the next isle. These I paid for and collected the next evening. The chap we first approached for collection was on the checkout. He got someone else covered for him whilst he found our purchase. When putting into car I asked him where I could get another one. He said he would look on the computer and I could ring in. He gave me the phone number, then he said they had a new system in and sometimes callers could not get through. He said if we went to the front of the building and wait he would make some enquiries for us. We did this and he came and said he had found one in Burnham on sea. This chap was so very helpful, we were so grateful and went straight away to buy. We asked two ladies at Burnham both new about the phone call from Clevedon and one went and get the bench. Just wanted to say a big thank you to the best service we have had for a long time. Everyone was so helpful, polite and professional. A lot of other stores could learn a great deal for B&M staff. Michelle