I would like to inform about the appalling service I got at BM Stores at Unit 7A, Imperial Retail Park, Bristol BS13 7TJ on 08/06/22. I wanted to buy an Tower Air fryer £99 which showed limited availability online. I tried calling the shop on 0300 838 9563 to check the stock, which didn't give me an option to check, so had to drive all the way to shop to find not even single unit left!! Whilst I was there it was still showing "Limited Availability" online. Jade from customer service said "Our site is rubbish!!" so I request to speak with Store manager. I had to wait around 10 minutes when Ms Deb Stobbs arrived who just said "I can only apologise and from next year you'll be able to order online" She asked me to ring Chris Robinson (Store Manager) to which I said "You are giving me an FAKE OPTION here- We cant reach anybody on that given number!! I'm absolutely GUTTED with their service!! 1) They didn't gave me an option to check stock over the phone! 2) They didn't gave me an option to RESERVE/BUY it ONLINE and then pick it from the shop! 3) I had to waste my PETROL driving 24 miles to and fro NOT to mention the RISING PRICE OF PETROL!! It has definitely left a very BAD FEELING about their "Website & Customer Service" They definitely need to improve their service as I'm one of their UNHAPPY CUSTOMER !!