i only tend to visit the store in Willesden when I really have to because I usually cannot find what I want and the customer service is not always great, so it is usually as a last resort. However today certainly proves why I don't go into that store, because I met the rudest member of staff who treated me like I was something that she had just stepped in. How dare I had the nerve to simply ask her whether they had an item in stock? I complained to the manager, about her rudeness and lack of customer service, and told him that I would be leaving a review online, so here it is! B&M there are loads of people out there who need a job, you don't have to stick with someone, who hates her job and don't want to be there!