Never ever decline your receipt! B&M Kingston Park Newcastle When you buy something in B&M Stores they always ask if you would like your receipt. They told me this was in order to save the environment. However, it is also their policy to only refund or exchange faulty good if you can provide a receipt or credit card statement. What a mess on I had trying to exchange faulty goods that I had paid for 2 days before. They declined. I was told “Well there’s nothing we can do because you should’ve taken your receipt” And there was me thinking I was saving the planet. Fortunately for me I knew the day/time that I bought the goods so cctv could be checked. They weren’t happy. While waiting for the evidence I noted that every customer passing through the checkout also declined their receipt. So folks, they are not trying to save the planet they are actually trying to scam out of a refund or exchange for faulty goods.