I bought a pack of luggage locks from the store in Bridingon, had to return them because when I needed to use them they did not work. Went back to my local store, spoke to an assistant who checked them out and admitted there was a manufacturing fault, but because I did not have my receipt with me I could not have a refund (I bought them some weeks previously, but the item was still for sale on the shelf) I had to contact HQ for a copy of my receipt take it to the store with the locks for a refund of £2.50. Seriously poor customer service not what we are used to in Bridlingon!! Second and last time I will visit this store.