I took a faulty item back for exchange/refund. As I had no receipt they refused to exchange it and gave me a number on a scrap of paper to ring customer service to get proof of purchase. Apparently on receipt of this I coukd come back in to store and would get an exchange / refund immediately. Very odd but apparently store policy. I later rang and did indeed get my receipt emailed to me. So I popped into my local store with the item and receipt on my phone and asked politely to return the item. The reply ... do you have a receipt? My reply.. not a paper one but one from your customer service emailed to me. Well....!!! Reply from assistant.. Oh no that's not a receipt, that's just on your phone. I won't accept that. I have worked in retail for 3 years and that's not acceptable. My reply.. now getting very frustrated over a £3 refund ... I have worked in retail for 40 years and I must tell you it is acceptable. I asked to speak to a manager but apparently they were off today as was the assistant manager. Fortunately another staff member intervened before any humans were harmed and refunded me immediately with an apology. Fair enough the assistant may not have been familiar with these customer service receipts or indeed had never been trained in customer care but her attitude was very rude and she was adamant that she was refusing to deal with me.