Bought a solar garden lamp last summer but didn’t have our receipt. Wouldn’t work this year so emailed B&M. Received a reference number by return with a phone number. Called it, spoke to Liz in Customer Services. She listened and explained that we seemed to have done all we could to try and make the lamp work. Because we didn’t have our receipt she offered to phone the store where we bought it but said it was the manager’s decision whether or not to replace it. I waited a few minutes, the manager was happy to replace it. We returned the lamp within an hour and all is well. In total, we had a resolution within less than 3 hours. If that isn’t good customer service then I don’t know what is. Thank you Liz and Drakehouse Sheffield store.