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Tonia
I'm incredibly disappointed with this store. I purchased a lot of items for my garden a few weeks ago including garden furniture and a gazebo. I put the gazebo together along with the correct weights also purchased from the store. 3 weeks after using it we was outside in the gazebo and the wind picked up and it was moving a bit in the wind. The metal frame bent on every single join in the metal. I complained to customer service as I felt it was a manufacturing problem due to fact it was on all the joins and to point out that it was not acceptable for a purchase like this to last only 3 weeks,only to be told there was nothing they could do as it was outside. I replied to point out that it was outside as we was using it at the time and what was I supposed to do at that time? I've not heard from them since. Shocking quality and shocking customer service! I'm gutted as last week in another well known store they had a gazebo for the same price. If only I had known I would of spent my hard earned money there as they are known for good quality and customer service. Instead after shopping at b and m I am left with no gazebo after only 3 weeks of use and £90 out of pocket,needless to say I will not be making the same mistake twice and will never spend another penny of my hard earned money in this shop again!
4 years ago
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B&M Stores has a 2.7 average rating from 329 reviews

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