I have just got back from a visit to the new B & M in Kidderminster. Firstly, which committee decided to make all the trolleys token proof? In a time where contactless payment is preferred, people do not necessarily have a pound coin with them. As a result I struggled round with a basket trying to avoid people roaming around with their face masks worn with their noses uncovered - presumably they find face masks uncomfortable - try wearing a ventilator then. It might prove even more uncomfortable. The store is seriously understaffed leading to huge queues in narrow aisles, again making social distancing impossible. Queuing behind a member of B&M staff in a queue was an education in all that showed how poorly managed this store is; They were queuing as a member of the public at the end of their shift, but still in uniform and without a mask. This was common in this store by the way, you just needed to know the few staff about as a friend/acquaintance. The said member of staff was oblivious to the need to comply with social distancing, ignoring the clear lines for 2m distancing and standing directly behind a poor lady trying to unload her shopping onto the conveyor belt. Before she had even paid, the member of staff was unloading her stuff. They then proceeded to lean across to chat with the cashier, behind the perspex screen. Dominic Cummings could not have flouted more rules in such a short space of time. I gave the store two stars, however, as opposed to none because it was clean and well laid out.