If I could give B&M a lower score I would! Customer service at the Trafford Retail park establishment was appalling to say the least. I purchased drawer units on Sunday 30st Aug, only to realise they were defected when i got home so I went back the following day to return. Upon arrival into the store I straight away noticed the hostility from store manager John and checkout staff Adele when i asked to return the item, both accusing me of damaging the product overnight. They both claimed that Adele, the check out staff, at the time of sale the item wasn’t damaged and she adamant about it even though she never made contact with the item as it never had barcode attached to it. She lied. She instead had to request the code from a colleague. CCTV footage will confirm that she never had line of sight with the item. Store manager John then proceeded to point out other defects on the item that he claimed they were not there at time of purchase. I of course denied aster were untrue, after a little while he threatened to call the police on me for being “aggressive and hostile towards him and the his staff members.” What a joke. I did eventually return the item at a different B&M store without difficulty. John and Adele had made me out to be a liar and had me embarrassed and completely humiliated in front of the entire store. Never in my life I have seen such sickening, detestable customer service. Store manager John, check out staff Adele at the Trafford Retail park B&M. David.