Very poor customer service from Boohoo. On the date I ordered, the website clearly stated 28 days to return an item. The website still stated 28 days to return items on the date I tried to start a return. However, the website would not allow me to initiate returns. Nicole, Aimee and Ashleigh who work in customer service were very unhelpful saying that they'd changed the return times to 14 days even though the website still stated 28 days. I have a screenshot of the website to prove it states 28 days to return. They've left me no other option than to initiate two credit card claimbacks to get a refund for the poor quality clothing. I have been ordering from Boohoo for a while but the quality of clothing has deteriorated and I have to send more items back on every order.