I am really disappointed as a new customer to Holland and Barrett services. After signing up to your website and placing an order, I received no order confirmation or no order number but the money was taken out of my account. After expecting next day delivery when the order didn't arrive I tried to track and resolve the situation as the money was still taken from my account.After receiving a generic email back telling me my order was in the warehouse and how to track it (as I had no order number I could not do this) yet the order still did not arrive.no one from your customer services looked into this or even sent an email back regarding a personal email back after I emailed to state I still wanted the order.These items were gifts and now have not arrived I have chosen to shop elsewhere and will not be using your company due to the lack of customer service. I will also be rating the poor service.