No customer service whatsoever. They demand you to contact them through the extremely unprofessional media of Facebook and Twitter. There is no phone number for them or their courier company Hermes - indeed staff at Boohoo cannot even phone their courier company to query missing orders, they email and wait up to 48 hours for a response (again very unprofessional) as the customer Hermes the courier will not deal with you, you have to go through Boohoo to contact Hermes. They only have access to the same parcel tracker you have access to so they stupidly parrot this information at you via Facebook or Twitter (very foolish if you have messaged to say the tracker has changed status falsely - why? And they repeat the tracker information at you.) They are dishonest when dealing with you, making contradictory statements regarding delivery and proof of delivery. They are rude, ignore your queries and requests and simply state tracking information - at one point sending me a link to view the tracking information that I was already privy to. I have ordered 3 times. The first was the same as this, the last ever time, the next day delivery failed to show despite sitting waiting for hoooooouuuuurrrsss. It took 2 days to sort that out and I vowed, never again. Foolishly I thought 4 years later, maybe they have sorted out their issue with substandard staff and procedures. I ordered a white shirt and a maxi dress (kept it cheap so wouldnt be out of pocket by too much because of these robbing clown's) arrived next day no problem. Shirt is lovely. Dress is cheap crap, poorly cut and poorly hemmed. But feeling confident I ordered an outfit for my Birthday night out. £4.99 next day delivery. Waited from 8am till 1pm when the tracker inexplicably changed to delivery failed rearranged for Monday. Spent from 1pm to 2pm finding out how to contact this outrageous company. Once I realised it was actually only twitter or Facebook I was even more annoyed. Then spent 3 hours arguing with whatever troll they have manning facebook. He or she ignored every query and request I made. He or she parrotted the tracker like a religious fanatic. Until after 2 hours they grudgingly offered to refund my 4.99 - like it was even disputed that I expected it back. For another hour I argued on whether that was or was not a goodwill gesture (it's not as per ecommerce rules - they guaranteed delivery and failed to adhere to that) appalling customer services, appalling procedures regarding courier communication and the most dysfunctional dishonest staff I have had the misfortune of ever dealing with. It was literally the crappiest day because of the people this company chose to employ and put in the public domain. Please, please save yourself the trouble, there are hundreds of these types of fashion clothes retailers, go to any one of them. This place should be dealt with and made to adhere to acceptable guidelines.