This company are an utter disgrace, and could not care less about their customers. I ordered a bikini from them on 21st Aug 2015, but as it did not fit, returned it using their own returns label, SELF ADDRESSED. Days and days went by with no confirmation of them receiving my return. I checked the Royal MAIL tracking site - as I obtained proof of postage - and it had been DELIVERED to their Preston Centre. Upon contacting Boohoo? DENIAL, DENIAL, DENIAL that they had received it. They would not even bother to accept the tracking number, and insisted on me photographing my proof of postage and attaching it in an email, which I did so. Days later I finally receive an email stating they had refunded me. ABSOLUTE RUBBISH. I paid £16.59 IN total, after a promo code had been applied. They refunded me only £12.60. I emailed them - 'It is because you used a promo code' which is totally irrelevant and illogical.......I replied that I paid a total of £16.59, and wanted my full refund. They then refunded an extra amount of - for some unknown reason - £1.80, once again still not amounting to my full payment. This now made a total of £14.40....and I had paid £16.59!!!! Once again, i contacted them to state that they still had not fully refunded me, then today I get a reply telling me that they had 'deducted the postage costs, and cannot refund postage', which again, is a downright scam on two counts. Firstly, postage is quoted on their site as £3.99, so even if that was the reason for the deduction, the figures do not equate, and secondly, THEY ARE BREAKING CONSUMER LAWS BY NOT ISSUING A FULL REFUND!! I would NEVER use this company again. They are incompetent thieves, and I shall be reporting them to Trading Standards and issuing them with a CCJ tomorrow - which is easily done online now. DO NOT USE BOOHOO OR BUY A THING FROM THEM!!! If I could, I would give them ZERO stars.