Unbelievable the return system. I recommend you all read my experience before ordering with this Site unless you think that you will never have to return any items.
Their return system is madness.
I returned the items just right after I received them which was back in August 5th. And OF COURSE, they sent me a label where the return office is located in AUS while I'm in Canada and when I checked the return addresses after sending the package back, I found one address in Canada. WTH??? all they said was an apologies that the label was incorrect?? It costed me 40$ to return them. I told myself to let it go because it was also part of me to not carefully check the return addresses and FULLY trusted whatever they sent me. BUT, read their freaking return policy on the website, it tells you to use the provided label included in their package and only to download their address label when you don't have or lose one. so who would freaking think there is a different address??? so PLEASE, be careful with this.
And finally waiting for more than a month, I emailed them as I still didn't receive the refund. AGAIN, they apologized and said my credit card was expired so they couldn't refund me??? say WHAT? my credit card expiration date is in 2017??? Am I in 2017 already? I assume this is just an excuse to not refund you. They then asked me to provide my actual bank account so they can refund directly. Never heard of this before.
After provided my bank account, transit number and stuffs for an actual money transfer, they got back and said the numbers were incorrect?? OMG with all the troubles I went through, this thing really blows me a fuse.
Of course I again sent them ALL the info my bank sent me for the money transfer. I'm now still waiting for their response to refund me. Can you believe how complicated for a refund with this Site?? I've been ordering online stuffs A WHOLE LOT and this is my FIRST time experiencing such a freaking return issue.
I feel like they are doing this on purpose to make it impossible to get the money back. This Site is a freaking rip off. I bet all the good reviews is because those never have to return a damn thing.
YOU BETTER WATCH OUT BEFORE ORDERING.ONCE THEY HAVE YOUR MONEY, THEY WILL MAKE EVERYTHING THEY CAN TO NOT REFUND YOU.
9 years ago
Boohoo has a
2.2
average rating
from
1,727
reviews
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