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Bex
I would have loved to give this company a better review, however their customer service is so horrendous that I can not justify giving them more than 2 stars. The clothing itself is extremely affordable, fashionable, and decent quality. However sizing is very difficult because it's based off of UK sizes. However, I still took the leap and ordered several different sizes assuming I could easily return what didn't fit me. Unfortunately many of the items did not fit properly and some were fabric that I did not care for. So I returned about $75 worth of clothing. I got tracking on my package and it said it had arrived on Oct. 3rd. Over two weeks later I have STILL NOT received an email from Boohoo.com confirming that they received my package. All of the customer service sites simply keep telling me that they have not received the package and that I need to wait longer. Thankfully I made my purchase with my PayPal Credit account. I contacted PayPal because purchases are protected through them and they are handling the disputed refund for me. If the company does not refund me I will not be charged. However, if I had not done it through PayPal I would most definitely be out that $75 which would be unfortunate. BUYER BEWARE!!!! It's an ok company as long as the items fit.
9 years ago
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Boohoo has a 2.2 average rating from 1,727 reviews

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